Complaints Handling Procedure

27 Feb 2024

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We always strive to provide our customers with exceptional service. However, if unsatisfied with our services, we encourage you to file a complaint with Methealth.

If your complaint remains unresolved, you may escalate it to NAMFISA. In your complaint, kindly specify the nature of your concern, the assistance you initially sought from NMC, any measures taken to address it, written feedback, and any pertinent documentation.

To submit your complaint to NAMFISA, call 061 290 5134 or 290 5000, email complaints@namfisa.com.na, or complete an online complaints form at www.namfisa.com.na. Please note that it may take up to 40 working days for NAMFISA to resolve your complaint.